Refund Policy

Exchanges / Refunds / Replacements

 

If you are within the 30-day return period, we offer 3 options:

 

1. Exchange your item for a different size / color.

Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you

want.

 

2. Refund details and store credit

By default, the refund method is store credit. 

If you wish to receive a refund to the payment method used during your purchase, you must notify us on the return form, and inspection, warehouse, and processing fees of 15% will apply.

The refund will be visible in your account within 7 to 10 business days after receiving your request.

Orders that are exchanged or items returned / exchanged due to a manufacturer defect do not incur these restocking fees. The fees will be applied to the original order and the balance will be refunded.

Only the final price paid (after any discount) will be refunded.

Discount codes or store credit cannot be reissued and are non-refundable.

 

3. Replacement of an incorrect or defective item

We are very sorry! Please send us an email at info@SacUrbain.com with the following details:

1.  Your order number
2. Description of the problem (e.g., incorrect / defective item)
3. A photo or video


How long does it take to receive a refund?

Generally, refunds can take up to two weeks to be processed. All refunds must be verified for authenticity and submitted to our accounting department for processing.

 

How to return an item?

  • Each return request must be accompanied by a return form.
  • Please fill out this form as accurately as possible and send your item along with this form to the return address we provide by email.
  • For any questions or concerns, send us an email at info@SacUrbain.com


Late or missing refunds:

  • Check your bank account
  • Contact your bank
  • Processing generally takes 3 to 5 business days

If you have done all this and still have not received your refund, please contact us at info@SacUrbain.com

 

Shipping:

The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will correspond to the amount you paid. If you indicate that you want a refund, you will receive exactly what you paid for the product minus the restocking fees.

If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.

 

Warning:

If you are shipping items worth more than €50, we strongly recommend that you return the product to us with a tracking number.