General terms of use
Our personal data protection policy helps establish a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To honor your trust, ISABELLE LAUZON / SacUrbain, we primarily guarantee the protection of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For complete transparency towards you, in order to guarantee you a secure use of our website SacUrbain.com in all its available versions and related applications (hereinafter the "Site SacUrbain "), we make available the way we process your data, so that our services are always in accordance with the respect of your rights. In this way, we control the security as well as the confidentiality and non-alteration of your privacy and your data, throughout all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. This is why we make available to you all the elements allowing you to easily understand our way of processing your data. This data will only be kept for the time necessary for the management and processing determined. You can, of course, at any time, have access to your data and modify it, since it will be available on your personal spaces on the site SacUrbain
For these purposes, we strive to take all necessary arrangements in the course of being in compliance with the applicable law regarding data protection.
Thus, here undersigned ISABELLE LAUZON / SacUrbain undertakes through this personal data protection policy to respect the essential principles of the European General Data Protection Regulation and French law regarding personal data protection, by making available to you the information concerning the existence and terms of the data processing applied here (paragraph 3), the rights you have regarding your data, as well as by granting these rights ourselves (paragraph 6 and 10). All information relating to any transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and the security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of ISABELLE LAUZON / SacUrbain , if you have placed an order on the site SacUrbain customer of ISABELLE LAUZON / SacUrbain if you have created a customer account but have not ordered any products or services, or if you have browsed as a visitor on the site SacUrbain without having created a customer account or placed an order.
- WHO ARE WE?
ISABELLE LAUZON / SacUrbain is a LTD , registered under the number 2265871170 , represented by ISABELLE LAUZON / SacUrbain, as President and Chief Executive Officer, whose registered office is located at 66 Maurice-Aveline, Sainte-Adèle, Qc. J8B 2M8 Canada
ISABELLE LAUZON / SacUrbain publishes the Site SacUrbain and implements, in this capacity, various processing of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be recorded if you visit the site SacUrbain using cookies, if you create a customer account on the site SacUrbain , if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your browsing on the site SacUrbain, as well as offer you a more personalized experience. We can thus best process your orders, make installment payments available, prevent fraud, carry out necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Site SacUrbain
In order to allow you to browse the site SacUrbain , we process your data with your consent as the legal basis for this.
3.3. The processing of your orders
To be able to take care of your orders and process them, we use your data.
The use we make of it is used to manage mediation, customer relations (and those through social networks), our after-sales and distance selling service, our actions relating to marketing management and commercial prospecting for the site SacUrbain , as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of ISABELLE LAUZON / SacUrbain is the legal basis for the processing, as far as product recall management is concerned. Your consent or our legitimate interest are, depending on the case, the legal basis for the processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders covered by installment payment and for certain customers, your data is processed in order to offer you this type of payment. The application of the contract between the two parties is the legal basis for the processing of the data. However, your consent remains the basis for the processing of your banking data.
3.4.1 Klarna
In order to offer you Klarna payment options, we will be required to transmit to Klarna your personal data including your contact details and your order details, so that Klarna can assess whether you meet the required conditions to benefit from it and adapt them to your needs. Your transferred personal data will be processed in accordance with the Klarna privacy policy .
3.5. Customer reviews
To be able to share your reviews with our customers and visitors as well as allow you to leave your review on the site SacUrbain we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
In order to allow the collection of payments and the fight against fraud, we use your data.
Thanks to this, we can also guarantee the security of payments.
The application of this contract between the two parties as well as the legitimate interest of ISABELLE LAUZON / SacUrbain, as the data controller, are the legal bases for this processing.
3.7. Management operations of the advertising agency of ISABELLE LAUZON / SacUrbain
The advertising agency operations of ISABELLE LAUZON/ SacUrbain are managed thanks to the use of your data.
This will allow us to increase our customer and prospect data, manage maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the implementation of our contests and lotteries or any other operation for promotional purposes except online gambling and games of chance.
The legal bases of the mentions mentioned above are the user's consent or the legitimate interest of ISABELLE LAUZON / SacUrbain
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of SacUrbain
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the provision of warranties or insurance.
For the implementation of installment payment, your data may be shared with providers such as payment and transaction centers (banks…), or even call centers for the management of business processes or customer experience, or even, for customer reviews, to a customer review collection and processing manager.
The advertising agency of SacUrbain is, on the other hand, managed, thanks to your data, by advertising agency customers and advertisers.
- DATA RETENTION
The data collected by SacUrbain is kept only for the time and help necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by SacUrbain
In current archives for prospects, for 3 years from the customer's last contact (they are therefore viewable by the services of ISABELLE LAUZON / SacUrbain ). We do not perform any intermediate archiving of this data (as for the data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable prescription rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of the retention in current archives. The same applies to customers.
Regarding banking data, they are archived in the current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You are entitled to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: to do this you must contest the accuracy of your personal data for the desired time allowing us to verify the conformity of the latter. Or, in the event where you consider that the use we make of your personal data is unlawful and that you request a limitation of their use and not a deletion. We no longer have the need to use your data regarding the purposes mentioned in paragraph 3 but your data are still useful for the observation, exercise or defense of your rights in court, in the event where you decide to exercise your right of opposition for the time desired for verification to determine if the legitimate reasons we pursue prevail over yours.
6.3. You have the right to request the deletion of your data.
If you require the deletion of your personal data, ISABELLE LAUZON / SacUrbain will still have the possibility to keep them in intermediate archive format for the time necessary to satisfy its legal, accounting and tax obligations.
6.4. You are entitled to request the exercise of your right of opposition to processing used for commercial prospecting purposes.
In case of prospecting by email, you have the right to request the modification or unsubscription from newsletters by clicking on the hyperlink "unsubscribe" available in all newsletters, or even by browsing directly on the contact page of the site SacUrbain
In case of prospecting by SMS, it is possible to unsubscribe by sending by SMS the mention "STOP SMS" to 36007, or by browsing on the contact page of the site SacUrbain
6.5. You are entitled to transmit post mortem prerogatives regarding the retention, deletion and communication of your personal data.
In case of absence of this type of prerogative, your successors and heirs have the possibility to communicate with ISABELLE LAUZON / SacUrbain to be able to have access to the uses of this data and allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.
You can also make the request of non-communication of your data to a third party in case of death.
6.6. You are entitled to claim your right to portability.
6.7. You are entitled to withdraw your consent regarding the performance of the processing based on this legal basis.
Important clarification: If you decide to withdraw your consent it cannot have an effect on the lawfulness of the uses carried out before your withdrawal of consent.
6.8. You are entitled, when you wish, to bring a complaint before the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your email, name, first name, copy of your ID and postal address) to the data protection delegation of ISABELLE LAUZON / SacUrbain by email to « info@sacurbain.com » and/or by mail to ISABELLE LAUZON / SacUrbain, 66 Maurice-Aveline, Sainte-Adèle, Qc. J8B 2M8 Canada
Within a period of one (1) month maximum after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you browse on a website like the site of ISABELLE LAUZON / SacUrbain, it can then, according to your choice, insert on your receiver (computer, phone or tablet), through your browser, a text file.
This text file is called a COOKIE. This cookie then allows the website like SacUrbain , during the prescribed time of validity or recording of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on SacUrbain.com ?
We can classify different types of cookies by categories. Some are issued directly by ISABELLE LAUZON / SacUrbain and its providers, but some sometimes come from third parties.
7.2.1. Cookies issued by SacUrbain and its providers
There are several categories of cookies that can be found on your issuer when you browse on our website:
7.2.1.1. "Essential" Cookies
To access our website, “essential” cookies are required, for example to place an order.
If they were not present, you might experience navigation problems on the website and be unable to place an order.
“Essential” cookies also allow SacUrbain to monitor its activity.
They may be placed on your device by SacUrbain or by its service providers.
7.2.1.2. “Analytics and Personalization” Cookies
“Analytics and personalization” cookies are not mandatory. They will allow us to facilitate your searches and optimize your experience with us. They will also enable us to better target your expectations and tailor our offers, as well as improve our website organization.
7.2.1.3. “Advertising” Cookies
Advertising cookies are displayed in the advertising spaces on our website. The benefit to you is that your browsing experience will be improved and optimized by presenting you with relevant offers and advertisements.
To this end, “advertising” cookies will target your expectations in real time and offer you advertising content tailored to your current desires and interests, based on your recent browsing history on other websites.
This helps prevent you from being shown advertising content that is of no interest to you. At the same time, ISABELLE LAUZON / SacUrbain prefers to show its offers and advertisements to users who will be interested in them.
The advertising content offered may contain cookies issued by SacUrbain or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties that use cookies on our website use their own privacy policy for this purpose. These cookies are not necessary for using our website.
7.2.3. Cookies issued by third-party applications integrated into our website
While browsing our website, we may include third-party computer applications to allow you to share content and/or your opinion from our website with others, for example when you click on “share” or “like” buttons provided by social networks.
These social networks can then use these buttons to identify you even if you did not use them while browsing the website. They can do this if, during your last visit to the website, you were simultaneously logged in or active on your device on your social network. We have no control over how they use this information or over the data they hold.
To learn more about how your data and advertising content are used, you can visit your social networks and review their personal data protection policies. These policies should then allow you to manage your settings according to your preferences on the user accounts of each social network on which you are registered.
For the privacy policy of your preferred social network, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google+: https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned just above, that all our advertising spaces may contain third-party cookies (the advertising company that originated the advertisement, third-party advertising service providers, etc.).
These cookies can therefore, during their prescribed validity period, display advertisements in spaces provided for third-party advertising, count the number of pieces of content they offer in our spaces, monitor the audience for these advertisements and the number of clicks; this will allow them to claim the amounts owed to them and compile their statistics. They can also determine that your device is the one that previously visited another website containing one of their advertisements, and thus target you and personalize their content if applicable.
7.3. The options offered by your web browser (Internet Explorer, Firefox, Google Chrome, etc.).
Your web browser contains many options that are available to you and that you can set according to your preferences. This will allow you to accept or reject cookies on your device.
However, if you choose to allow these cookies to be stored on your device, they will be automatically stored on your device when you visit websites or content that use cookies.
Depending on your preferences, you can choose to enable a reminder that asks you whether you accept or reject cookies before they are potentially stored, or reject this cookie storage on your device every time.
However, it is important to note that the choices you make during this setup may change or impair your browsing on the Internet or on certain websites or services that are required to use these cookies (for example, to place an order on our website).
If you prefer to reject these cookies on your device or delete those already stored, we accept no liability for any consequences resulting from the impaired operation of our services due to our services being unable to store or access the cookies required for their operation.
7.3.1. How to choose your options according to your browser?
Different options and choices are available depending on your browser. For more information, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, including third countries where the European Commission has not conducted an assessment of the level of compliance.
In this case, we take the necessary steps to ensure that this data sharing is carried out in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, through the use of European Commission contractual clauses).
The data protection officer can, upon request, provide you with more information about data transfers.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of individuals as mentioned in point 2. To this end, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.
In addition, we comply with the PCI DSS security standard for the payment card industry, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling, for example), you are subject to the legal effects that apply to you.
All of this is necessary to conclude or perform the contract binding you to us.
This is how we can offer and perform customer identification automation and “payment in 4 installments.” The basis for this operation is the analysis of various variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed using these statistics as being too high (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can request human intervention even though the decisions are automated. You will thus be able to give your opinion and/or object to the automated decision.
- POLICY UPDATES AND REVISION
Our personal data policy will be updated whenever necessary to ensure it always complies with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022