Shipping and Returns Policy
Shipping and Returns Policy
Returns and exchanges:
At the house of SacUrbain, we do our best to ensure that our
Product descriptions should be as detailed as possible so that you do not encounter
No surprises when you receive our products. We want our
Customers know exactly what they are ordering.
** Delivery charges:**
We offer a flat-rate delivery of **€4.90** for any order under **€50**.
👉 **Free delivery** for all orders of **€50 or more** (excluding discounts and promotions).
- Delivery costs are automatically updated when you enter your personal information on the payment page.
- All our orders have a tracking number provided by La Poste (Colissimo / ColiColi / Colis Privé).
Order tracking:
Depending on the logistics company in charge of delivering your package, order tracking can be done via the following links by entering your tracking number.
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://laposte.fr/outils/suivre-vos-envois
**Processing time:**
All orders are processed within 1 to 2 business days.
Delivery time :
- **France / Europe:** 4 to 8 days open*
Delivery times may vary depending on your location or during periods of high demand.
*Please note that weekends and public holidays are not included in working days.
Order cancellation policy:
We are proud of our ability to process quickly
all orders placed on our site. Most orders
Orders are processed within 12 hours. If you wish to cancel your order for
For whatever reason, send us an email to info@sacurbain.comas soon as possible.
A large majority of items in stock are processed and/or
Orders are shipped within 12 hours; it is imperative that you contact us during this time.
this period, so that we can try to cancel your order before
that it is not processed and/or shipped.
No request to cancel your order will be accepted.
taken into account if it has already been processed.
Address error:
It is your responsibility to verify the accuracy of this
address and contact us very quickly to specify a
modification. This can only be done if your
The order has not yet been processed.
We cannot be held responsible for the information
incorrect shipping. We are also not responsible for
Orders refused or undeliverable (inaccessible addresses, addresses
incomplete...).
In these latter cases, these packages can be returned to us.
but not always.
If your order is returned to the sender, we will
we will offer a refund for your order minus shipping costs, or
We offer a reshipment service, according to your preference.
You are not eligible for reshipment or a refund
of your order as long as your package has not been received by the sender.
Return policy :
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our
The return policy is 14 days from the moment you receive your
products. If for any reason you are not satisfied, simply
Fill out this return form. Sign it and then send it with your package to the address that
We will let you know when you write to our support team.
Refund :
Once we receive and inspect your return, we will notify you by email that we have received your returned item. If the return is approved, the refund will be automatically issued to your original payment method within a maximum of 14 days, in accordance with applicable regulations.
If the returned package has not yet been received, the refund cannot be processed.